All Systems Operational

About This Site

We continuously monitor the health of Tymeshift and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Tymeshift and do not see a notice posted, please email us at support@tymeshift.com

US1 Operational
90 days ago
99.99 % uptime
Today
Zendesk App Operational
90 days ago
99.99 % uptime
Today
Time & Attendance Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
99.99 % uptime
Today
Forecast Operational
90 days ago
99.99 % uptime
Today
Admin function Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
US2 Operational
90 days ago
99.99 % uptime
Today
Zendesk App Operational
90 days ago
99.99 % uptime
Today
Time & Attendance Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
99.99 % uptime
Today
Forecast Operational
90 days ago
99.99 % uptime
Today
Admin function Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
BDC Operational
90 days ago
100.0 % uptime
Today
Zendesk App Operational
90 days ago
100.0 % uptime
Today
Time & Attendance Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Forecast Operational
90 days ago
100.0 % uptime
Today
Admin function Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
99.99 % uptime
Today
Zendesk App Operational
90 days ago
99.99 % uptime
Today
Time & Attendance Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
99.99 % uptime
Today
Forecast Operational
90 days ago
99.99 % uptime
Today
Admin function Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Error Rate - US1
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Response Time - US1
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Application Performance Index - US1
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Response Time - US2
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Error Rate - US2
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Application Performance Index - US2
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Response Time - BDC
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Error Rate - BDC
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Application Performance Index - BDC
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Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - Description:
Some accounts may have seen an increased amount of failed to authorize errors on Tymeshift's Zendesk application due to an internal bug on our data pipeline.

Reason:
After deploying an update to our data pipeline that consumes data from Zendesk, we've introduced a bug that caused an increased amount of calls to some accounts. As a fallback mechanism, Tymeshift stops collecting information if that threshold is surpassed and after a period of time with the same error, disables the communication with Zendesk producing an error seen by some accounts displaying "Unauthorized" on Tymeshift's Zendesk application. The threshold of this trigger depends on the amount and frequency of interactions with tickets and thus why only a small percentage of our accounts was affected.

Actions:
We're putting in place a mechanism to stress test internally our API communication with Zendesk to avoid further situations in the future, as well as a failsafe mechanism that does not completely invalidate the account upon the error threshold. We apologise for the inconvenience caused to the accounts affected today and we will be working immediately on preventing this situation from happening in the future.

Aug 10, 18:30 CDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.