All Systems Operational

About This Site

We continuously monitor the health of Tymeshift and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Tymeshift and do not see a notice posted, please email us at support@tymeshift.com

US1 Operational
90 days ago
100.0 % uptime
Today
Zendesk App Operational
90 days ago
100.0 % uptime
Today
Time & Attendance Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Forecasting Operational
90 days ago
100.0 % uptime
Today
Admin function Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
US2 Operational
90 days ago
100.0 % uptime
Today
Zendesk App Operational
90 days ago
100.0 % uptime
Today
Time & Attendance Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Forecasting Operational
90 days ago
100.0 % uptime
Today
Admin function Operational
90 days ago
100.0 % uptime
Today
BDC Operational
90 days ago
100.0 % uptime
Today
Zendesk App Operational
90 days ago
100.0 % uptime
Today
Time & Attendance Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Forecasting Operational
90 days ago
100.0 % uptime
Today
Admin function Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time - US1
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Error Rate - US1
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Application Performance Index - US1
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Response Time - US2
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Error Rate - US2
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Application Performance Index - US2
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Response Time - BDC
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Error Rate - BDC
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Application Performance Index - BDC
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Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 CDT
Scheduled - This update is in regard to the issues we experienced with the release of our new app which runs on the v2 version of the Zendesk Apps Framework.

On Thursday 10/10/2019 at 4 PM Pacific Time, we deployed our new v2 app. At approximately 9 PM Pacific Time, our partners at Zendesk rolled the app back to the v1 version due to a spike in traffic coming through the Zendesk Proxy Service responsible for proxying secure requests and performance issues being reported by our mutual customers. If you or any of your agents were having trouble loading Tymeshift during this time it was likely due to this incident.

This issue was due to a security change in the Zendesk Apps Framework that required all secure requests to be passed through their proxy server. The proxy server was unable to keep up with the load our app was creating.

We believe that it’s important to share the reason that we did not catch this issue during our beta testing with customers is that the beta program did not require the use of the proxy service, and thus, everything worked smoothly. During the rollout, we identified that this was a new requirement and only identified the performance limitations of the proxy service upon release. Our team has taken note of this incident and will be implementing additional precautions in the future should a similar situation arise.

After becoming aware of the problem on Thursday evening, our engineering team has been working to architect a new solution to minimize the number of requests that need to be passed through Zendesk’s proxy service.

Additionally, our partners at Zendesk are implementing additional caching on their proxy service to further minimize the chance of potential performance impacts in the future.

We’re happy to report that we were able to resolve all issues and are planning a release do-over this Sunday (10/13/2019) at approximately 2 PM Pacific. Both Tymeshift & Zendesk’s Engineering team will be monitoring the release closely to ensure a smooth rollout.

We appreciate your patience and understanding as well as our awesome partners at Zendesk working tirelessly with us to resolve this issue over the weekend. We will continue to update this incident as new information becomes available.

UPDATE: 10/13/2019 5 PM Pacific: We have successfully redeployed our v2 application. Our team is currently monitoring the release and we will provide further updates shortly.

UPDATE: 10/13/2019: 10:30 PM Pacific: We've identified a issues with the new v2 release that we are currently working to resolve. These issues are:
#1 Unable to select a General Task in the Agent Dashboard Page and Agent Dashboard does not update status properly when switching activities (however time is still tracked correctly)
#2 App reloads if you haven't started your day yet and attempt to select another navigation item
#3 App does not switch to Untracked time properly if you close your last remaining ticket tab

Our engineers are currently working to resolve these issues and we'll update this page again once they are corrected.

UPDATE: 10/14/2019: 10 AM Pacific: All of the above issues have been resolved.

UPDATE: 10/14/2019: 12 PM Pacific: We are receiving some reports of app slowness/the clock not tracking properly when switching activities.

UPDATE: 10/15/2019: 8 PM Pacific: We have released an update which should improve the loading speed of the app. We are continuing to investigate the issues related to switching activities although we believe this intermittent problem may have been tied to the performance issues.
Oct 12, 19:20 CDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.