Description:

Some customers/accounts were not able to access Tymeshift or they experienced slowness when accessing the site.

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Reason:

There was an unexpected increase at compute resource usage level by a component of our application.

As a result, this component started to answer more slowly to the incoming requests, which caused the issues mentioned in the description.

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Actions:

We have identified the root cause of this issue and we will start working on the fix immediately.

In the meantime we put in place a mechanism that will monitor this component and, in a similar situation, will automatically perform some actions in order to prevent this from happening in the future.

We apologise for the inconvenience caused to the customers/accounts affected today.